Frequently Asked Questions


Buying agents differ from estate agents in that we are retained by our client to act in their best interest. Our key objective is to find and secure a property that best matches our clients’ preferences. We also aim to secure this at the best available price, whereas of course, the estate or letting agents work in the best interests of the seller. Each agent will charge a fee for this service. We also often have exclusive access to numerous off-market opportunities, in fact, the majority of our transactions are off market.

To begin with, we will proactively search the market using our network of contacts to give you access to all properties that suit your requirements, including those that are only available ‘off market’. In such a competitive market, professional advice is key to a quick and successful purchase.

The search is only the start of The Buying Solution’s service, as we carry out extensive due diligence on the property, providing impartial advice on price and any other issues that might affect your future enjoyment. These are then summarised in our comprehensive due diligence report.

Our teams are made up of experts in their region who know how to get their clients to a ‘preferred buyer status’ and negotiate the most favourable terms on their behalf. It isn’t always the case that the highest price wins and we are creative and flexible when it comes to negotiating on your behalf. Once terms are agreed we guide the purchase through to exchange of contracts dealing with any issues that might arise and working closely with your solicitors and other advisers.

Following exchange of contracts we provide clients with a completion and handover service. This includes inspecting the property on the morning of completion to ensure everything is as it should be before final monies are released.

On purchases, our completion management specialist will then deal with the transfer of staff (if required), utilities and services and provide you with a New Owners Guide on how everything works, as well as advice on the on-going management and the running of the property.

We know the areas in which we work and the properties that fall within them, we know the true value of a property based on comparable evidence and market intelligence. If we don’t think the property is priced correctly, we’ll negotiate so that it is. Negotiation is one of our key strengths and we’ll never step down or falter. If we don’t think you’re getting a fair deal, we will advise you.

We look at every potential property, ensuring that pricing is right, that you’re getting value for money and that it meets your personal or investment objectives. We undertake comprehensive due diligence, so you know exactly what you’re buying without any unpleasant surprises further down the line.

We’ll also hold the deal together and iron out any problems where necessary, ensuring that you exchange within given time frames.

Yes. We have excellent relationships with the best agents in the business. Our connection to Knight Frank LLP has no impact on the relationship we have with every agent dealing in your property search.

Our clients could be anyone and based anywhere, and they come to us for a number of reasons – some live abroad and need a trusted agent to secure property on their behalf, some have been left disappointed when missing out on a purchase and others just don’t have the time to look for property and engage in negotiations.

If their property requirements fall under our remit, we endeavour to help each client source and secure their ideal property, be it a London property or a home in the country.

Over many years we have built up excellent personal relationships with our contacts which, combined with our reputation, means we often hear about properties long before they become available to the open market.

Furthermore, we all live in the areas we cover so it’s not unusual for vendors to approach us to see if we have a suitable client for their house or flat. Selling agents also know that we represent the best buyers in the market so they will keep us informed of these opportunities.

In fact nearly 70% of the properties we bought for our clients during the last 12 months were purchased before they even appeared on the open market.

Yes. The Buying Solution is the independent search consultancy of Knight Frank with our own offices and systems. If our client becomes interested in a property where Knight Frank is the selling agent we will ask that they and the seller sign disclosure letters. These confirm that both parties are aware of our relationship and are happy for both sides to act on their behalf on the understanding that both will be acting in the best interests of their clients.

Yes, we help clients with rental properties on a case by case basis.