Once an integral part of the orderly running of a stately home, service bells fell out of use with the dawn of modern technology. But as our Partner Mark Lawson shares with Lucy Clayton in the Financial Times, these once anachronistic artefacts are enjoying a revival.
From summoning a breakfast tray to requesting a nightcap, service bells have been used since the mid-18th century to ensure the smooth running of stately homes and large houses. As Lucy Clayton reports in the Financial Times, they are now being installed as part of contemporary house renovations, both for aesthetic and practical reasons. Mark Lawson, our Partner for the Southern Counties & High Value Residential & Rural Estates, shares his insights.
As 2025 comes to a close, The Buying Solution team looks back on the standout property deals of the year that we achieved for our clients. Each transaction showcases how unmatched local knowledge, strategic connections and expert negotiation consistently delivered exceptional results in London and the country’s competitive property markets. If you have ever questioned what a buying agent does and how they add value to the process of buying a property in London or the country, read on…
Sarah Frances Kelley for The Buying Solution
Will Watson, Head of The Buying Solution and specialist buying agent in Prime Central London
“This year has been defined by steady progress and a renewed sense of cohesion across The Buying Solution’s team,” says Will Watson, Head of The Buying Solution and specialist buying agent in Prime Central London. “We are now working more seamlessly between London and the country than ever before, supporting clients whose lives and property needs span both.
Notably, South West London has been a standout area for The Buying Solution. “Activity in the £3m–£10m bracket outpacing even Prime Central London, reflecting a more grounded domestic market and buyers’ growing appetite for space and value,” Will adds.
The Country team has seen a more considered pace of activity, shaped largely by limited stock, yet the underlying demand has remained remarkably resilient. “We end the year with a strong and engaged client list, many of whom are increasingly optimistic about 2026 as value improves and the prospect of greater choice returns,” says Will.
“Across both the London and country markets, the appetite for best-in-class, generational homes remains undimmed, and we’ve been fortunate to guide clients towards some truly exceptional properties.”
London
Giles Elliott, Partner, specialist buying agent in Prime Central and North West London
This year’s standout deal reminded me why deep local knowledge and relationships matter so much. A Belgian family moving back to London after 12 years in Singapore were put in contact with me. Initially, they weren’t really sure what a buying agent was or the services we provide. I suggested a driving tour of their preferred area, and we turned into a tiny street by Primrose Hill – their favourite road, as it happened. I know it inside out: 13 buildings, only five or six still whole houses, one recently sold, and another recently let.
Within 24 hours, I had lined up viewings on two of the houses. They trusted me to handle the negotiations, and thanks to a personal connection with a vendor I had worked with years ago, we secured one of the rare houses that never reaches the open market. They chose it not just for space, but for layout, light, garden, location, views and architecture. From start to finish – guiding them, recommending every service provider, and securing the best deal – it felt like one of the best jobs I’ve ever done, adding real value to their whole life, not just the purchase.
Toto Lambert, Partner, specialist buying agent in Prime Central and South West London
Despite the obvious headwinds over the last 12 months, we’ve still been able to acquire some very special homes for our clients. One highlight is the purchase of a beautifully refurbished house in Chelsea for a lovely couple who divide their time between London and the countryside and were looking for a pied-à-terre.
They initially set out to find an apartment, but after taking the time to listen and understand how they live, it became clear that a house would suit them far better. While they knew the area socially, we were able to add real value by guiding them through the nuances of particular pockets and architectural styles, keeping the search focused on a small number of preferred streets and saving them a great deal of time and energy.
Within only a couple of months, we agreed terms on a property that had recently fallen through, securing it for over £500,000 less than it achieved in 2023. We introduced a trusted surveyor, worked seamlessly with their interior designer, and brought the whole purchase together smoothly.
Looking ahead, I’m genuinely excited for 2026, with wonderful clients and some excellent opportunities on the horizon.
James Burridge, Partner, specialist buying agent in in Prime Central and South West London
2025 has been busy, particularly in South West London, where the market has been more active. We acquired five “best in class” houses – most of them substantial projects – for our clients. One was a lovely family house in Clapham Old Town which had not sold for over 40 years. In another transaction, we went to sealed bids with nine other parties. We were not the highest party, but the vendor took comfort from the fact that The Buying Solution being instructed gave our clients extra credibility.
At the other end of the spectrum, we secured a Knightsbridge flat for a client we’ve been working with for over five years. We paid significantly less than it was marketed for having bided our time for not months but years.
It hasn’t been an easy year: the lack of best-in-class stock has been the biggest frustration. But by focussing on keeping clients grounded, not overpaying and being patient, we’ve managed to access opportunities others wouldn’t find.
Philip Eastwood, Partner, specialist buying agent in Prime Central London
One of the more gratifying moments of my year came from an unabashedly old-school approach. A client and I had narrowed our search to a particular street in Kensington, so I sat down with a fountain pen and wrote to every owner.
It felt almost quaint, but it worked: a lady who had lived in her house for 35 years opened the handwritten envelope, rang me directly, and allowed us to buy her home discreetly, at a fair price, without it ever touching the open market.
The experience proved, yet again, that personal service is something you show rather than say. While I was having coffee with her, an agent happened to be delivering standard printed leaflets, which she binned instantly. By contrast, a simple handwritten note cut through the impersonal noise of emails and WhatsApps and led not only to the purchase, but to her instruction to help her buy her next home as well. It was a small gesture, but it made all the difference.
Country
Mark Lawson, Partner, specialist buying agent in the Southern Counties and High Value & Rural Estates
I worked with an international family who knew broadly what they wanted in the UK, but lacked the time, local knowledge and contacts to find it. We showed them 17 properties in their preferred area, advising them on schools, commutability, value and the nuances between more and less desirable pockets.
They narrowed the search to two properties in Berkshire, both entirely off-market and shown only to us. We coordinated every detail, collecting them from the airport and managing the viewings, before advising on value, negotiation strategy and likely outcomes.
Once they made their choice, we secured the house at a sensible price, supported by clear comparable evidence. From there, we worked intensively to exchange within two weeks ahead of the November Budget – a process that typically takes a month or more, and often several months without a buying agent and a good lawyer.
Acting as the “conductor of the orchestra,” we secured the very best surveyors, planners and lawyers to ensure a seamless, successful purchase. It was a textbook illustration of the value of our service.
Harry Gladwin, Partner, specialist buying agent in the Cotswolds
One of the most satisfying moments of the past year was completing a privately arranged purchase in one of the Cotswolds’ most sought-after locations – a property that never reached the open market, for the second time.
I had originally acquired the house privately four years ago through a long-standing contact who owns a significant local estate. By maintaining close relationships with former clients, I became aware that they were considering a move and was able to introduce a new buyer of mine before the wider market had any knowledge that the property might become available.
Given that the house requires substantial work, we had to move quickly to assemble the right professional team – architects, planners, ecologists and solicitors – all at pace. Long-standing personal relationships were critical. People answered the phone, reshuffled diaries and prioritised the project because we have worked together for many years. That collective experience allowed us to structure a transaction that worked well for all parties.
It was a full-circle moment and a clear reminder of what deep local knowledge and a trusted network can genuinely deliver – access, discretion and results that no portal or newcomer could hope to replicate.
Georgina Neil, specialist buying agent in the Cotswolds
This year, I worked with British clients who had been living in the US for over two decades and were looking for a base back in the UK. With an eight-hour time difference and demanding work schedules, I became their eyes and ears on the ground, offering flexible support and clear, consistent communication throughout.
I previewed properties, shared detailed video feedback, and shortlisted only the strongest contenders – saving them time and helping them make confident decisions from overseas.
I guided them through every stage of the UK buying process and represented them firmly in negotiations. Beyond the search itself, I coordinated seamlessly with agents, surveyors, their solicitor, and a full roster of contractors, a house manager and interior designers. My proactive approach meant we kept momentum throughout, and the clients felt fully supported despite being thousands of miles away. We completed successfully in August.
Jemma Scott, Partner, specialist buying agent in the North Home Counties
Looking back over the year, what stands out most is the trust clients continue to place in me. I was fortunate to act for two different clients for the second time – something I never take for granted, particularly when we’re dealing with decisions that genuinely shape their lives.
It’s also been a year of movement: I’ve helped families relocate from five different countries into the Home Counties, guiding them not just on property but on how to build a life here. Revisiting homes I originally acquired – now mid-transformation, with the vision we mapped out together coming to life – has been especially rewarding.
I’ve increasingly become the “go-to” buying agent for the North Home Counties for a circle of highly respected professionals who value honesty, integrity, pragmatism and, importantly, a sense of fun. We’re privileged to work with clients often at the top of their game; it’s endlessly fascinating to spending time with them and find out about their worlds. This year alone I’ve learned about housing markets in five countries, the secret to the best plane seats, and – slightly alarmingly – how rapidly AI is reshaping almost everything we do.
Katherine Watters, Partner, specialist buying agent in the Southern Home Counties
One of my most memorable moments this year came from a referral in the summer: a client seeking an equestrian property in West Sussex, though her demanding travel schedule between two houses in Europe meant she expected to begin the search in September. She was keen to move quickly, but time was not on her side – or so it seemed.
Fortunately, I was already aware of an exceptional off-market property that I had acquired for the current owner nearly two decades earlier. With long-standing relationships in place, I was able to arrange immediate access. What followed was a remarkably swift and seamless process: we agreed terms, exchanged and completed before she had even expected to start looking.
It was a satisfying reminder of the value of deep market knowledge, trusted networks and being ready to act the moment an opportunity appears.
For news, expert commentary and invaluable property insight, subscribe to The Insider, our quarterly newsletter, here.
For a growing number of UK property owners, proximity to Britain’s cultural and sporting calendar is proving more than incidental – it’s quietly generating meaningful seasonal income. From the polo season in Sussex to music festivals in Somerset, the property market near major regional events holds not just lifestyle value but the potential for short bursts of high-yield rental opportunities, as our Partners explain.
Across the country, homeowners are increasingly leveraging a pattern of short-term lets tied to key events. These aren’t year-round investment properties, but well-located second homes and country houses with ancillary accommodation whose seasonal demand is driving interest from tenants prepared to pay a premium – for a month, a week, or even a weekend.
Polo, Property and High-Value Tenancies
Nowhere is this clearer than around Cowdray Park in Midhurst, West Sussex, one of the UK’s most prestigious polo venues. “People rent out their houses, farm buildings and land to incoming polo teams,” says Mark Lawson, our High Value Residential and Rural Estates Partner. “If you’ve got a farm with appropriate buildings and a house, you can make a huge amount of money over a three-month period.”
It’s a pattern echoed throughout the polo season, which draws teams, patrons, support staff and international guests from March to August. Katherine Watters, our Southern Home Counties Partner, says: “Rentals around Midhurst and Petworth during polo season are huge. Rents increase by around 70%, and demand spans everything from grooms’ accommodation to larger family houses for the patrons themselves.”
She also notes the growing market for post-season use of land. “There’s been a real uptick in people renting land to wintering polo ponies. They don’t need access to huge grazing, but they do need to be locally based for daily checks. Some owners take that on themselves, and it becomes a six-month income stream.”
Shooting Season Demand: Exmoor to Northumberland
Polo is just one part of the seasonal economy. The driven shooting calendar is creating a parallel income opportunity – especially for larger houses in regions with world-class moors and woodland. “People certainly rent out their big country houses to travelling American shooting parties,” says Mark. “They want their own house, complete privacy, and they bring their own staff and cooks. They’ll pay significant amounts to stay near top-tier shoots.”
Prime locations include Exmoor, Wiltshire and Northumberland – areas with multiple access points to renowned estates. Properties with heritage features, self-contained guest accommodation and local shoot connections are particularly in demand. “They come over for a week or two,” Lawson explains, “base themselves in one place, and travel around. If you’re positioned well, the income can be substantial.”
While many of these agreements are informal and discreet, high-end tenancies often involve robust private contracts. “At that level, everything needs to be precise,” adds Harry Gladwin, our Cotswolds Partner. “These owners expect their property to look untouched when they return.”
Short-Term Demand with Long-Term Appeal
From Henley-on-Thames to Glastonbury, homeowners are increasingly capitalising on the surge in demand tied to Britain’s summer event calendar.
“People rent out their homes for those five days and leave the area,” says Lawson, referencing Glastonbury Festival. “It’s financially worthwhile and a good time to avoid traffic and crowds.” In one instance, a client in the music industry purchased a second home nearby purely to host guests and entertain during the festival week.
For homeowners in and around Henley, demand builds across multiple regattas, culminating in the six-day Royal Regatta. “You find annexes fitted with rows of single beds for rowers,” says Jemma Scott, our North Home Counties Partner. “It’s highly organised. Some owners are retired couples, others are entrepreneurial young families who leave for the week. It can easily cover the cost of a summer holiday.”
Ascot sees similar demand across the summer racing and polo season, where houses with land or adaptable outbuildings are sought after for temporary use.
Jemma points out that for most in her region, the motivation isn’t investment in the traditional sense. “For many owners, it’s pin money – it pays for a holiday – but it speaks to the enduring appeal of these English towns and villages in and around Henley, Marlow, Ascot and Windsor. People want to participate, to feel part of it. It’s invigorating, almost a legacy. The seasonal rental value just adds another layer of appeal.”
The Cotswolds: From Event-Driven to Year-Round Yield
Unlike the more event-specific rental windows in Henley or Cowdray, the Cotswolds has evolved into a year-round short-let market. “People absolutely do it for the money,” says Harry Gladwin. “There’s huge demand – some are paying tens of thousands of pounds a day.”
The draw is no longer just events like the Big Feastival near Kingham or Wilderness near Charlbury, but a broader lifestyle trend. “People want to visit Soho Farmhouse, Estelle Manor or Daylesford and want proximity but may want their own space, rather than staying there. Some owners now routinely rent out their main homes for summer and relocate locally for a few weeks. The income covers their own holiday and often more.”
Gladwin notes that these lets span from modest Airbnb stays to private, high-value arrangements. “There’s a broad range – from a few hundred pounds a night through to five figures. The more exclusive houses are rarely advertised. They’re let privately through networks with staff already in place and very high standards, but everyone is doing it at every level. And why wouldn’t you?”
Wimbledon and London Event Lettings
In south-west London, the Wimbledon Championship’s expanded tennis calendar has long had a tangible impact. “It’s now a month-long window – with the HSBC Championship at The Queen’s Club, early arrivals and the tournament itself,” says James Burridge, our London Partner. “Players and sponsors – brands like Rolex, IMG, Evian – are booking properties well in advance.”
While he notes that many homeowners with prestigious homes in Wimbledon Village are reluctant to let due to concerns over property wear, the premium on offer can be persuasive. “It’s not a core investment strategy,” James adds, “but it does provide optional income, particularly when paired with other events like the Open Golf or London’s summer arts season.”
The same dynamic applies in Chelsea, where events like the Chelsea Flower Show drive short-term Airbnb interest. “It’s a multi-purpose demand in London during the summer months, with culture, sport and business travel all overlapping,” says James.
Flexible Ownership with a Return
Across all regions, one consistent theme emerges: owners are increasingly looking for versatility – properties that provide enjoyment and, when required, deliver income.
“You wouldn’t buy a house in Wimbledon just for the Championships,” says Katherine. “But if you’re buying anyway, having the option to let for a month makes a lot of sense.”
Jemma sees it as part of a broader recalibration. “Buyers today want properties that can work harder. A good location, strong local schools, National Landscape status – but also event access and letting potential. It’s no longer enough just to have a good train into London.”
Lawson agrees: “The events put these places on the map, but the income opportunity is now part of the conversation. These aren’t traditional buy-to-lets – they’re flexible assets. And people are increasingly running the numbers.”
For news, expert commentary and invaluable property insight, subscribe to The Insider, our quarterly newsletter, here.
As 2024 draws to a close, Will Watson, Head of The Buying Solution, reflectson a year of change, growth and opportunity.
Sarah Frances Kelley for The Buying Solution
As I reflect on 2024, it’s clear that this has been a transformative year for The Buying Solution and for me personally. Taking on the role of Head of The Buying Solution in May was a great privilege and offered me an opportunity to reinvigorate the business. My goal was to inject fresh energy into the firm and create a culture that reflects our ambition and expertise. Now, as the year comes to a close, I’m proud of the strides we’ve made together as a team.
One of the most exciting developments has been strengthening our team with three exceptional hires: Toto Lambert as Partner in our London office, Katherine Watters as Partner covering the Southern Home Counties, and Georgina Neil as a Buying Agent covering the Cotswolds. Each of them brings unique perspectives and expertise that have already made a significant impact on our business and brought a new dimension to it. As female Partners, Katherine and Toto have not only enhanced our reach but also broadened our professional and personal networks in London and the country. Watching their contributions complement our existing strengths has been a real highlight for me.
Fostering a collaborative and unified culture at The Buying Solution has been another key priority. Seeing this camaraderie between colleagues and mutual support take shape has been hugely rewarding. One of the most gratifying trends has been the surge in client referrals. This year, more than ever, we’ve had past clients recommending our services to friends and family, which is a testament to the trust we’ve built. It’s this reputation that enables us to unlock opportunities that others simply can’t access. In fact, over 60% of the properties we’ve secured for clients this year have been off-market – a true reflection of our ability to deliver beyond the ordinary.
From a market perspective, 2024 has certainly had its uncertainties. Yet, we’ve seen a marked resilience, especially in London. The capital remains a focal point for global wealth, despite the political and economic noise. While some headlines might suggest an exodus, the reality is different. Clients have explored alternatives – Milan, Dubai, the US – but time and again, they return to London, drawn by its unparalleled lifestyle, culture, and connectivity. Yes, it’s always been an expensive city, and it’s becoming more so, but for those who understand its value, there’s simply no substitute.
Looking beyond London, the well-trodden path from city to countryside has continued to appeal, with clients seeking more space and a change of pace. One of my colleagues shared a story about a family moving to a rural spot in the Home Counties. Initially, they had reservations about leaving London, but with guidance and support, they made the leap – and haven’t looked back. These moments, where we help clients find not just a house but a true home, are what make this work so fulfilling.
Of course, our role is not just to facilitate; it’s to advise. There have been times this year when we’ve had to counsel clients against properties they initially thought they wanted. In one instance, a family fell for a house that, while charming, was in the wrong location and would have been a financial and emotional burden. After detailed discussions, they trusted our advice, held off, and ultimately secured a property far better suited to their needs. These are the decisions that define our commitment to our clients’ best interests.
Our reach continues to expand as well. This year, we’ve worked with clients from across the globe, including Japan and Finland, navigating language barriers and cultural differences to deliver exceptional results. Building long-term relationships is at the heart of what we do, and there’s no greater compliment than a returning client.
As we head into 2025, I remain cautiously optimistic. While uncertainties persist –whether around government policies or the broader economy – London and the UK’s enduring appeal will undoubtedly prevail.
What’s particularly intriguing right now is that we’re navigating what I believe is the bottom of the market. There are some excellent buying opportunities for those ready to act. Nervous sellers who’ve been waiting to move on are now willing to negotiate, making December and early 2025 an ideal time to buy. I anticipate that as sentiment improves – perhaps as early as next year – we’ll see confidence return which could harden seller’s positions within the market, so this current window is one to seize.
At The Buying Solution, we are proud to stand beside our clients, offering trusted advice, unrivalled access, and a deep understanding of the market. Whether it’s navigating the complexities of the current climate or securing a dream home, we are here to ensure our clients are always one step ahead.
Success in today’s fast-paced and complex prime property market depends on connections, and no one is better connected than a good buying agent. Will Watson, Head of The Buying Solution, explains what a buying agent is and why they are essential to helping you secure your ideal property.
Have you ever wondered why, when making one of the biggest financial commitments of your life – buying a home – you do not automatically have someone representing your best interests? Sellers do. Their estate agent advises them every step of the way, working to secure the best possible price and buyer for their property. Yet, buyers are often left to navigate the process alone, without a dedicated expert on their side.
Which is why buying agents have gained in both number and credence in recent years. A buying agent works exclusively for the buyer, leveraging their extensive network to connect them with the perfect property. Acting in their client’s best interests, they will provide expert guidance throughout the entire process, ensuring a smooth and successful purchase.
Time is Money
One of the main reasons buyers turn to a buying agent is time – or the lack of it. The property buying process is complex and time-consuming, and many buyers, especially those balancing demanding schedules, simply don’t have the capacity to keep up. In both London and the Country, staying on top of countless agents while remaining aware of discreet off-market listings is nearly impossible. Many of these exclusive opportunities are only offered to those who maintain constant communication with trusted local and national agents, which is where a buying agent can make all the difference.
A buying agent gives you a distinct advantage. As professionals, we maintain daily contact with selling agents and are often the first to hear about properties before they’re publicly listed. At The Buying Solution, 90% of our initial viewings come from these ‘off-market’ properties. Put simply, without a buying agent, opportunities will be missed.
Stay Ahead of the Competition
In today’s competitive market, most buyers at the top end of the market are using buying agents. The reality is, if you don’t have one, you are automatically at a disadvantage. Selling agents also prefer working with buying agents because they know we represent serious, qualified buyers who are likely to follow through on a purchase.
Once you have found a property you wish to buy, a good buying agent can give you a competitive edge in securing it, helping you navigate tricky negotiations and ensuring that you’re seen as a priority buyer. Without an agent, you risk being pushed to the back of the queue, simply because you aren’t seen as a “ready” buyer.
Navigating a Complex Market
The property market has evolved drastically in recent years. The amount of information available online, while helpful, has also made the market more complicated. Today’s buyers need to be armed with detailed knowledge not only about the property but also about the surrounding area. A decade ago, the level of research a buyer needed to conduct was relatively basic, relying heavily on local knowledge and in-person enquiries.
However, the rise of online resources has shifted this dynamic. Now, extensive research is required to understand everything from planning applications in the surrounding area to infrastructure changes, environmental risks, and local development projects. Buying agents conduct this research thoroughly, providing clients with comprehensive purchase reports that leave no stone unturned, ensuring you are fully informed before making any decisions.
Market Insight and Pricing Expertise
Another critical reason to work with a buying agent is pricing. In markets where stock is scarce and many properties are overpriced, having a dedicated trusted advisor ensures you pay a fair price. Buying agents have access to exclusive market data, and know how much similar properties have recently sold for. We understand the nuances of local markets and can advise when a property is over or underpriced, giving you the knowledge you need to make a smart investment. Without this insight, it is easy to overpay – especially in a market with inflated listings.
The Importance of a Team
The size and experience of a buying agent’s team can also be invaluable. At The Buying Solution, we have the benefit of a large team covering both London and the Country, enabling us to share insights and opportunities across our regions. This kind of information sharing means our clients have access to a far wider pool of potential properties and off-market deals. For example, a buying agent working on a deal in London might hear of an estate coming to market in the Country, providing an early lead before the property is even listed.
For 20 years, The Buying Solution has established a trusted reputation, drawing on decades of collective experience from our expert team. This has enabled us to develop an extensive network of invaluable contacts. We provide our clients with exclusive access to our “Little Black Book” of trusted professionals – local planning consultants, rural experts, architects, interior designers, and more. From the smallest architectural details to the broader lifestyle considerations, we ensure that every element of your purchase is managed under one umbrella.
Read more about how clients benefit from our exceptional network here.
Buying Is Exciting, Selling Is Emotional
Unlike selling a property, which often involves emotions tied to leaving a home, buying represents the start of an exciting journey. Working with a buying agent makes that journey smoother, more efficient, and ultimately more rewarding. They save you time, keep you competitive, ensure you don’t overpay, and provide invaluable insights into both the property and the market.
In an increasingly competitive and complex market, especially at the higher end, appointing a buying agent is a smart, strategic move. Whether you are purchasing a country house, a rural estate or a London townhouse, a buying agent will make sure the process is as seamless and successful as possible. As one of our clients wrote after the successful purchase of their home: “We wouldn’t have got the house without the seamless service from The Buying Solution and would highly recommend them.”
Harry Gladwin, The Buying Solution Partner and Head of the Cotswolds Region, speaks to Nicol Degli Innocenti of Italian broadsheet Il Sole 24 Ore about why the Cotswolds are seeing an increase in demand from European buyers.
Harry Gladwin of The Buying Solution discusses with Cathy Hawker from the Financial Times the significance of engaging a buying agent in the search for your ideal home.
Harry Gladwin of The Buying Solution shares insights with Eleanor Doughty from Country Life about the commutable market town of Moreton-in-Marsh and the surrounding area.
Will Watson from The Buying Solution discusses the desirability and potential cost of high ceilings when buying a home with Alexandra Goss of the Financial Times.
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