Author: Rosalind Sack

Whether buying a listed smallholding in the Cotswolds or a Georgian townhouse in Chelsea, our clients need more than simply the keys. Building an exceptional team of professionals for our clients to support every element of the buying process is all part of our service. And it doesn’t stop on completion…

At The Buying Solution, we have built a reputation for sourcing and securing some of the country’s finest properties across London and the English countryside. But while our clients come to us for access and discretion, they stay with us for something less widely known – our network of highly sought-after specialists.

This isn’t just a list of names and numbers. Every agent has a filtered network of some of the most in-demand professionals across property, lifestyle and relocation which we can call in on behalf of our clients. Each connection is earned thanks to years of experience and mutual respect. Many of our advisors have not only operated professionally in their regions for decades, but live there too. Deeply embedded in the local communities, they can open doors for clients that would otherwise be innaccesible.

We’ve brought in leading viticulturists to help advise a client on the perfect aspect for growing grapes on their land, recommended sound engineers to advise on mitigating the impact of a local road and introduced specialist developers to clients wanting to build a state-of-the-art recording studio at their home. We’ve known exactly who to call to successfully move a footpath running across the front of a property – a notoriously difficult task – or which specialist to contact when one of Europe’s most important bat colonies is discovered on a property.

For our clients – who may be relocating from overseas, buying a pied-à-terre in a new area, transitioning to the countryside for the first time, or upgrading to a substantially different property – these introductions are invaluable.

“This job is really all about people and relationships, rather than just bricks and mortar,” explains Harry, our Head of the Cotswolds region. “We are very fortunate to work with some incredible people and we genuinely want to help them as best we can.”

Building a Dedicated Team

We connect our clients with seasoned solicitors who understand complex property law, experienced planning consultants who know how to navigate local authorities, and highly sought-after architects, builders and structural engineers.

For those buying listed buildings in the country, we provide access to experts in heritage restoration and environmental stewardship. For clients completing on a central London pied-à-terre, we can put them in touch with leading interior designers and help to appoint an exceptional concierge to prepare the house for their arrival.

“I worked with a Los Angeles-based couple who were buying their first property in the UK. They bought a beautiful Grade I listed property in the Cotswolds with animals grazing on the land, and we helped them to put a full team in place to manage it, which was quite challenging because of its remote location,” explains Harry. “That included everyone from landscape architects to heritage consultants, agricultural specialists, architects and surveyors. Being based in the US, the owners weren’t always there to identify an issue straight away, so putting the right team in place for them was vital.”

Beyond the Property

Buying a home isn’t simply about the property – it can also mean settling into a new way of life, possibly even a new country and culture. Our agents have secured their clients access to notoriously discerning private members’ clubs, padel or pony clubs, and put them in touch with the best local helicopter pilots. We’ve helped clients find their dream garden designer as quickly as their next Pilates instructor. And it doesn’t stop at the point of completion.

Our London Partner Philip Eastwood still holds the keys for several of his former clients and when they find themselves in a tight spot, he has personally stepped in to help. “One former client was away in Italy and their goddaughter was dog sitting for them and accidentally locked herself out of the house. It was a Sunday and they contacted me to ask if I could help. So I drove to the office to pick up their spare keys, went to the house and let in the rather stressed dog sitter!” says Philip, adding: “I didn’t think twice.”

There is also a careful consideration of the right fit, explains Harry. “I know these individuals personally, so I can match up not just their technical abilities for the job, but also their personalities to ensure a harmonious connection. And while they may be fully booked for people they don’t know, our close relationship means that I can usually call on their expertise at any time.”

It’s an evolving list, too, and our agents keep ahead of which specialists are at the top of their game and in hot demand. “It’s for me to know who’s operating at the pinnacle of their industry and who I should be introducing people to,” says Harry. “You can’t just buy your way in. You need to fit the profile and have a warm introduction from someone who’s trusted.”

Of course, with everything we do, impartiality, integrity and discretion is key. “I don’t take any commission from the introductions I make. Anyone I introduce to a client is because I genuinely recommend them,” says Harry.

Philip agrees, adding: “It’s a bit like a relay. When you recommend someone, you’re passing on the baton to them and you want to make absolutely sure that they don’t drop it! Everyone we recommend is someone that we’ve had past experience with and we know does an excellent job. And because we’ve been doing this for many years, we have a vast historical knowledge and network.”

Educational Support

Education specialist Richard Northey of The Education Consultancy is one such specialist who we highly recommend to families looking for strategic advice and solutions for schooling; from nursery to 18.

He helps families to understand the strategy required in applying to the country’s finest schools and nurseries, identifies viable options for them and can also assist with the application and placement of the pupil.

“As with finding a home, the school has to be the right fit for the individual. It often comes down to the emotional connection you get with a school when you walk over the threshold, just like with a house. It’s my job to offer strategic advice, present options and find solutions in a world that is constantly changing.”

While he is careful not to indicate that he can help a child to get into a school, the trust that Richard has earned among schools, and his experience, is highly beneficial. “If you have an established relationship with a school, the better your leverage will be to benefit the family you are working with,” he says, adding that he, too, never takes commission from a school.

Experienced Problem-Solving

Very often we identify issues that our clients are unaware of and, crucially, also understand when something presents itself as a potential problem, but isn’t of concern.

It might be spotting a tree stump in a garden that is subject to a Tree Preservation Order that hasn’t been adhered to. On that occasion, Philip immediately identified the issue and put a team in place to deal with it swiftly and efficiently. “It’s that age-old adage of ‘Don’t bring me problems, bring me solutions,’ and that’s what we aim to do. Our role goes far beyond merely the transactional,” explains Philip.

“I had a client get in touch because they were concerned that the vaults of the property weren’t included in the Land Registry title plan. Having dealt with this before, I was able to advise them and put them in touch with the correct person to sort it out. It’s that awareness and experience that is so valuable to our clients.”

Our network, experience and personal approach saves our clients weeks of research, false starts and introductions that don’t quite fit. We make connections that go far beyond convenience and can open doors that would otherwise remain tightly closed.

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